An Item Is Missing
Sometimes because of varying item availability and warehouse locations, you may receive more than one shipment when you place an order with multiple items. We will not charge you extra for split shipments. The invoice you receive with your order will tell you which items have been shipped separately. If you still have questions about items missing from your order, please contact us and one of our knowledgeable Customer Service Associates will be happy to help you
My Order Didn't Arrive
You should have received an email with tracking information. Orders shipped through our Priority and Express shipping options can be tracked on our shipping carriers' Web sites. If you wish to track an order, go to . www.fedex.com
for FEDEX shipments, or www.usps.com
for Postal Orders
If you still have questions about an order that has not arrived, please contact us
and one of our knowledgeable Customer Service Associates will be happy to help you.
An Item Is Damaged or Defective
We are committed to your total shopping satisfaction. If an item you receive from AramaMart.com does not meet your expectations, simply return it to us. Most merchandise can be returned to a store or by mail within 30 days of delivery fior a full refund.
Shipping charges are not refundable except if you were sent an incorrect, damaged or defective product.
Returning and Item
Your complete shopping satisfaction is our number one priority.
If an item you ordered from BigTime Battery.com does not meet your expectations, simply return it either to a store or by mail within 30 days of receiving it, unless otherwise noted below.
To Return an Item
- Return the item, invoice, reason for return, and all original packaging and accessories to Customer Service at BigTime Battery
772 Twin Rail Drive
Minooka, IL 60447
- For all payment methods, an associate will issue an immediate credit to the original payment method or provide a store credit for the cost of the item and the sales tax, if applicable.
To exchange an item by mail, fill out "Items to Be Exchanged" on the back of our invoice, indicating the item you are returning and the new item(s) you want sent. Please be as specific as possible when describing the new item. For example, give the item name, color, size, and so on. Then enclose the invoice with your return.
The item returned will be credited to the original payment method and the new item(s) will be charged to the same payment method. Shipping charges for the returned item are not refundable. Shipping will be charged for the new item(s) sent.
If you have any questions...
Contact us at 815-467-6464 or by email