If you have any questions related to any of our products or orders placed feel free to contact us.
Phone - 815-467-6464
FOR A FASTER RESPONSE, TEXT. 815-467-6464
24 Hour Emergency 800-424-9300 (CHEMTREC)
The emergency number is only to be used for battery spills regarding LTL shipments.
Email -service@bigtimebattery.com
Fax - 815 -467-7420
Hours of Operation
Monday - Friday 8:00AM - 4:30PM CST
Saturday 8:00am - 12:00 PM CST
*Please note all emails and voice mail messages are replied too within 24 BUSINESS HOURS*
FREQUENTLY ASKED QUESTIONS
Where is my order?
You should have received an email with order details. Tracking information will be sent to the same email as order details. Tracking information for orders shipped through our Priority and Express shipping options can be tracked on our shipping carriers' Web sites. If you wish to track an order, go to.
www.fedex.com for FEDEX shipments, or www.usps.com for Postal Orders
If you still have questions about an order that has not arrived, please contact us and one of our knowledgeable Customer Service Associates will be happy to help you.
If you have not received your tracking number, please call us directly for assistance immediately at 815-467-6464
What do I do if my GROUND package is received damaged?
Please call us immediately at 815-467-6464 to get the process started. The sooner the better. Any damage item(s) reported after one week of being delviered will not be processed or covered warranty.
Most common reason for damage is due to negligence by delivering company. Images of the damage item (s) and packaging material will have to be provided to start the claim process. BigTime Battery will process damage claim, and replace item (s) within 24-48 hours of being notified, and once all images are received. Images and order details can be emailed to service@bigtimebattery.com
What do I do if my LTL Pallet is damaged?
DO NOT ACCEPT DAMAGED OR SHORTED ITEMS!! PLEASE REFUSE!!
Please notify us immediately upon refusing the shipment. 815-467-6464
If the BOL is signed in good condition and damages or shortages are discovered AFTER signing in good condition, BigTime Battery will not be held responsible for the damages or shortages. We will file a claim, and during the claim period, we will not refund or replace. Refund or replacement will not be settled until the claim has been resolved. Claims that are filed for damaged or shortage condition but not marked as in damage or shortage condition upon delivery, can take up to 4 months to complete. Even after completion of claim, there is no guarantee of claim getting approved.
FOR ITEMS REFUSED DUE TO DAMAGE OR SHORTAGE, we will arrange refund or replacement within 24-48 hours after being notified of refusal due to damage or shortage.
How do I return an Item?
Your complete shopping satisfaction is our number one priority.
If an item you ordered from BigTime Battery.com does not meet your expectations, simply return it either to a store or by mail within 30 days of receipt.
To Return an Item
Please include item, order details, reason for return, and all original packaging and accessories to Customer Service at
BigTime Battery
772 Twin Rail Drive
Minooka, IL 60447
Return shipping fees are the responsibly of the buyer, unless shipped incorrectly. Proof of item shipped sent by text or email will have to be received prior to prepaid return label being released. Prepaid return labels will only be issued for items that are shipped incorrectly.Prepaid return labels have a 30 day expiration date. After 30 days of issue date they expire. Shipping charges are non-refundable for reasons for return such as; no longer needed, ordered more than needed, ordered by mistake, ordered wrong item, or wrong shipping address. Customers are also subject to a 15% restock fee if items arrived back in good working condition but claimed they were defective, or original packaging and accessories are missing from return.
How can I exchange an item?
Due to policies and procedures put in place by marketplaces such as Amazon, Walmart, Ebay and others, we do not offer exchanges. We do this because we do not have the authority to bill the customers card in the event they don’t sent back the other item. We will help the customer locate the item correct item for possible reorder.. Once the original item is received back we will provide a refund less the original shipping amount. The refund less shipping policy is applied for the following: Order no longer needed, ordered more than needed, ordered by mistake, ordered wrong item, or wrong shipping address
In the event we send the wrong item we will gladly exchange at no cost, and provide a prepaid return label.
If you have any questions...
Contact us at 815-467-6464 or by email: service@bigtimebattery.com
